Customer Care

Find answers to your questions & concerns here.

Return & Exchange Policy

UPS Ground Shipping Map

USA Shipping

International Shipping

How to Place an Order

Payment Errors


Return & Exchange Policy

We value you as our customer and our commitment to you is a 100% satisfaction guarantee on our service and merchandise. Should you need to return or exchange any merchandise, please see our returns and exchanges page for the full details..

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Shipping

Estimated Delivery Time
All orders placed by 3:30 pm pst are generally shipped within 1 business day*
*EXCEPT on holidays, backorders, incomplete and international orders.

Because we ship our international orders via USPS, it will usually be shipped on the following day.

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DELIVERY TIMES TO 48 CONTIGUOUS STATES

  • USPS Priority Mail: arrives in 2-3 days, including saturdays.
    USPS Express Mail: arrives the next day or 2nd day, in most cases. excludes sundays & holidays.
  • If you need an item the next day, please check first if usps will be able to commit to delivering your package on time. for more info, please contact us.
  • UPS Ground: arrives in 3-5 business days, guaranteed. 
  • UPS 3 day select: arrives in 3 business days, guaranteed. 
  • UPS2nd-day air: arrives in 2 business days, guaranteed. 
  • UPS next day air saver*: arrives in 1 business day, delivered by 3:00 pm, guaranteed. 
  • UPS next day air early am*: arrives in 1 business day, delivered by 8:00/8:30 am, guaranteed. 

*VARIES BY STATE.

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INTERNATIONAL/OVERSEAS CUSTOMERS

UPS WORLDWIDE EXPRESS

  • One- or two-day delivery times for international shipments to major business centers around the world 
  • Available comprehensive electronic tracking and tracing 
  • Door-to-door, customs-cleared service 
  • Saturday delivery available
  • Included protection by ups against loss or damage up to a value of us$100 
  • Three free delivery attempts for unclaimed shipments 
  • Free on-demand pickup 
  • Guaranteed next day delivery by 10:30 a.m., noon, or by the end of the business day to canada.

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HOW TO PLACE AN ORDER

We accept mastercard, visa, amex & discover through our secure credit card form; All major credit cards through paypal, money orders.
Our server is secured with the highest ssl certificate commercially available.

Please see our cart help page for ordering instructions. Please don't hesitate to contact us should you need further assistance.

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PAYMENT ERRORS

Shortly after you place your order, an order confirmation will be sent to let you know that we have received your order only.
Please check your email in case there are problems (w/ payment, quantities, etc...)
Also check the order status link on the email. if your order is on hold, then there is something holding it up. 
If you did not receive an order confirmation (with your order #), then we may not have received your order. 

WHY DO ORDERS SOMETIMES NOT GO THROUGH?

  • You're using a very old version of your browser that won't allow secure connections, in which case you should upgrade. 
  • You are behind a corporate firewall that won't allow secure connections. 
  • You may forget to press the "send this order" button on the last page of the order form. 
  • There is a typo in the credit card information. 
  • Your bank or credit card company may be blocking your purchase - make sure to check with your bank just to be sure. 

Feel free to e-mail us to contact us to place your order with us.

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