Frequently Asked Questions

General FAQs

Shipping FAQs

Return & Exchange Policies FAQs

Payment FAQs

Fitting/Size FAQs

International/Wholesale FAQs


General FAQs

Q: Why do you not have a customer service toll-free or telephone number?

A: At this time, we operate exclusively online to ensure that we are able to pass-on the cost-savings to you on high-quality and affordable dresses. You may contact us anytime via email at inquiries@bridalsassique.com or click on contact us and we will promptly respond within 24 business hours, guaranteed! Our online email support team is available Monday to Saturday from 8am to 9pm EST and Sunday from 9am to 1pm EST.

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Q: Where are you located?

A: We are exclusively an online retailer and we proudly fulfill and ship orders directly from Los Angeles, CA.

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Q: Why are your dresses so affordable?

A: We use the same high-quality fabrics, but can offer them at a high discount because of our high volume-since we don't have the additional overhead constraints that other bridal shops must overcome. Since operating this website is much less expensive than a typical retail establishment, we are able to pass these savings on to the general public. We know how expensive weddings are, and this is your chance to save much more money. For a dress that your bridesmaids will wear once, why pay retail prices?

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Q: I've never ordered online & am afraid to purchase because of quality, fitting & color matching reasons...please advise?

A: We are known for our unique styles, great quality & rock bottom prices. Though our prices are low, we do not sacrifice quality and continue to exceed our customers' expectations. Shopping at BridalSassique.com is very simple- if you're worried about the the fitting, all you have to do on your behalf is send us the measurements, and we'll pick out the sizes for you. If you're worried about the color(s), you may order fabric swatches (only if available).

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Q: There was a dress that I was interested awhile ago. Now it's gone, what happened?

A: Providing quality dresses at affordable prices comes with a price-you've got to be quick. Our dresses come in a first come, first serve basis. Our inventory changes daily, and we update our website as quickly as we could.

We try our best to assist you personally when it comes to these situations. If the dress style is gone, that means that the manufacturer has sold them all out, and they may either receive more shipments or they may not.

Please contact us if you have any questions regarding this issue.

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Q: How accurate is your inventory?

A: Our inventory is updated as real-time as possible. Though one style may be in stock, that could mean we may have 100 pieces left, or 2. As soon as it is all sold out, we remove it from our website immediately.

We update our website ourselves, so there is no need for us to contact a web developer to update it for us-we do it ourselves for convenience and accuracy. Because the manufacturer receives many new shipments almost every 3-4 weeks, our inventory tends to change very quickly. We do try our best to provide you with the most accurate information, and if you'd like to know if a specific style is available, feel free to contact us. Don't forget to include the following information: -style no., -color(s), -size(s).

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Q: One of my bridesmaids already purchased a dress, and she received it already. I was going to place another order for my other bridesmaids, but the style is gone! Now what?

A: Our merchandise are high in demand & therefore we cannot always guarantee that a specific style will be in stock.

We STRONGLY suggest that you place the order all at the same time to ensure that you get your order first.

If you need to ship to multiple addresses, have your bridesmaids place an order all on the same or next following day with their own shipping addresses.

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Q: Do you sell flower girl dresses or gloves, accessories?

A: We would love to start selling other merchandise & accessories, but for now, we are selling only bridesmaids dresses, formal gowns and a few selected items. Sooner or later, we will definitely sell more merchandise as we expand.

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Q: Exactly what is BridalSassique.com?

A: Bridal Sassique (pronounced as Saseek) brings in 3 different meanings- bridal, sassy, and unique combined.

We believe that you don't have to spend a ton to be 'sassique'. By placing an order with us, you're saving over 50% compared to retail, AND you're also getting quality merchandise at the LOWEST prices ever. For a dress that your bridesmaids will wear once, why pay retail prices?

Besides the meaning of Bridal Sassique, we are a woman-owned company who are authorized dealers for the factory of our dresses.

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Shipping FAQs

Q: Do you ship to APO/military addresses?

A: Yes, we sure do! For all APO and military addresses, we use USPS PRIORITY MAIL, which takes about 1-3 days.

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Q: How long does shipping take once an order is placed?

A: All orders placed by 3:00 PM EST are generally shipped out on the same day. Shipping thereafter takes 3-5 BUSINESS days via USPS Priority Mail or UPS GROUND.

Please visit our Customer Care Page for the delivery time map.

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Q: I am ordering 4 dresses for my bridesmaids, but one of my bridesmaids lives in another state. Can you ship the one dress to her?

A: Yes, simply place separate orders but make sure to do it at the same time to ensure the availability of the dresses.

You will have to place the order separately and we will have it shipped immediately. We would recommend that you have your bridesmaids order separately at the same time, or order the dresses as one to get a lower shipping fee.

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Return & Exchange Policies FAQs

Q: What's your return & exchange policy?

A: You can learn more about our return & exchange policy here.

Q: What is the total turnaround time to exchange my order?

A: It'll take 1-2 weeks, depending where you are returning the dress from. If you are located in the East Coast, it'll take about 1-1.5 weeks.

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Payment FAQs

Q: What are my payment options?

A: We accept all major credit cards-Visa, Mastercard, AMEX, Discover. We also accept PAYPAL, Google Checkout, and money orders.

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Q: I don't like to order online. Can I send a money order?

A: Yes, you may - however, we prefer that you provide us with the style no., color, sizes & qty so that we can put it on hold for you.

Please contact us so that we can assist you further.

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Q: My wedding is not until next 8 months, should I order the dresses now?

A: We highly recommend that you do so as soon as possible especially if you've already fallen in love with the one style that you know is 'the one' for your bridesmaids. Our dresses are HIGH in demand and we cannot guarantee that particular style will still be available later.

As styles go out of stock, new styles come in again but they will always vary in design, color & size.


Fitting/Size FAQs

Q: Many of your styles are either backless or have a very low cut back design, is there a specific type of bra I can wear?

A: Many of our styles have a self-bra already sewn inside the dress, eliminating the need for a bra. However, there are many bras that you may use for low cut or backless designs.

Many retailers out on the market now sell various bras that you can wear even with backless or low back cut dresses.

There are adhesive bras, low back strapless bras & backless silicone bras that can be purchased at any department store, lingerie store or formal gown retail stores. Prices range from $6.00-$50.00+, depending on what type of bra you purchase.

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Q: What are the lengths of your dresses?

A: While it varies on the style & cut of the dress, the longest are approximately 60"-63"; from the shoulder down to the bottom. Again, some dresses may be longer or shorter, depending on its style. If you are unsure or would like more information, please do not hesitate to contact us...we'll be more than happy to measure a specific dress for you.

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Q: What size is a XL or 2XL equivalent to in women's sizes?

A: Please note: Our dresses do run small. We do not recommend guessing your sizes OR choosing a dress based on the dress size you normally wear. Every retailer/manufacturer will have a size chart of their own, and formal gown sizing is different from street clothes. To better serve you, please have yourself measured (Bust, Waist, Hip & Height) and go by our size charts.

Our gowns run in Misses' sizes, and our XL - 3XL are NOT plus sizes.

Generally, a size XL is equivalent to about a 10-12, 2XL = 12-16, 3XL = 16-18, sometimes 20. We go by measurements for accuracy purposes - please, please make sure to follow our size chart and to choose accordingly.

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International/Wholesale FAQs

Q: Do you sell wholesale?

A: Yes, for international retailers please contact us. Note this is applicable for retailers only.

All bulk orders from valid retailers get a special discount. Wholesalers can feel free to place an order through our website, and you automatically get a special discount for bulk orders. Or if you need more information, feel free to contact us.

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Q: Do you ship internationally?

A: Yes, we gladly ship worldwide.

International orders require special attention as there are special situations with the customs, duty taxes, etc.

To better serve our international customers, please contact us directly for shipping rates & final total.

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Q: How long does shipping take for international orders?

A: We normally ship international orders the next business day via UPS WORLDWIDE with our new low international shipping rates. For exact shipping rate, please contact us.

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